C-Quest new Toll free number. Note, this is a wholesale marine livestock supplier, not selling to consumers  9/21/06
Bob,
<Hi Barrie!>
It is Barrie here, from C-Quest.  I just wanted to drop you a quick note to give you some updated information.  I've set up a new telephone number for
people to contact us at.  The number is 1-888-4-TANKRAISED.  Which is 1-888-482-6572.  I’m trying to get this info out to as many people as
possible and if you have the opportunity to pass it along that would be great.
I’m actually down in Puerto Rico visiting the hatchery right now and having a blast.  I’ve been to do quite a bit of really amazing snorkeling right off the coast.  Fun Stuff!
<Oh yes!>
I’ll be back in California some time next week and I plan on making a road trip down to San Diego to visit some stores.  I’d be interested in meeting up for some ribs.
<Oh! Do please call me: 858 549 XXXX for this and I'll show you about (we only have a few stores that deal with marines unfortunately... but two or three might be your target customer. I'll call about, make sure the decision makers are about... BobF>
Take care,
Barrie

H-town livestock wholesalers, SW  - 09/10/06
Bob, do you know of any wholesalers in Texas other than Reefsavers? Will be going down for MACNA and would like to pick some fish/corals for our shop, but RS doesn't allow walk-ins.
thanks,
Joe
<Mmm, don't know much of anything re the folks there since way back when Fritz tanked with all their operations... See you then/there though... and we can ask around re. BobF, in Jamaica presently or would look in the industry mag.s "Buyer's Guides" re>

Pre-paying for intl. livestock... Don't  - 09/02/06
<... Thank you for sending this note along. Will post with the original on WWM... A note to all re such transactions DO NOT send funds ahead of shipment to any company you're not familiar with. Unfortunately there are crooks and incompetents in the ornamental fish trade... Some long-time established... Bob Fenner>
Murray,
Sorry to hear of your troubles with this company. Can you tell me where on our website the link or reference to this company is? We will gladly remove any bogus companies from our website.
Sincerely,
Mike Kaechele
mike@wetwebmedia.com
www.WetWebMedia.com
Hi Mike -
     Several months ago I visited WetWebMedia and found a listing for an export company in Brazil.  I e-mailed the company, received a price list, and then sent payment to them through Western Union.  I am attaching the e-mail that I received from them after my payment was received.  Unfortunately, I never received any fish, nor did I receive a refund.  I believe now that this company is a sham, and I would be gratified if you explained this on your website which still  includes information about this bogus enterprise, R.L.C. Export & Import.
Orig. email
Thank you,
<Seems odd they would take the time to write if they were stealing...>
Murray Meeker
Subject: payment arrival
Date: Wed, 15 Feb 2006 17:46:14 -0300
Dear Murray;
How are you ? hope fine.
Finally i received your payment; Many thanks for this.
I already started to clear the paperwork and paid the taxes and imposts.
Soonest i have news i will contact you back.
Best regards;
Leandro

West Nigeria/NYC Fish Source   8/1/06
Dear Sir / Madame,
We {CYNDI  TROPICALS PLC} are export different types of tropical live fish (freshwater fish ) from the  west Africa Nigeria..
We'll be glad if your company, could give us trial.
chance to supply our tropical live fish please just try us and u will gain it.
our price list is available for any importer that is interested to buy.
Hope to hear from u urgent.
best Regard
Uche
234-8058-239904
tropical_fishsupply@nyc.com
<Will post, share your note. A note to browsers to take care when dealing with countries outside the U.S.. Bob Fenner>

Banyu Biru in Indo.  7/10/06
Bob,
  <Barry>
  I am the owner of Kahuna Corals and I was lucky enough to meet you at me store in Renton Washington and here you speak about Algae for a talk you gave to the Puget Sound Aquarium Society.  
   <Ah, I recall>
  I am looking into ordering direct from a exporter in Indonesia.  Currently I am considering doing business with a supplier named Banyu Biru and I did not know if you had heard anything about this company good or bad.  The exporters require you to send payment before they ship and the last thing I want to do is send a couple thousand dollars to Indonesia and get nothing in exchange.  
   <Mmm, am not aware of this outfit directly or otherwise... but share your concern, caution. Is your volume of business "sufficient" to warrant such dealings? You might well be better off going with a knowable quality in the way of a transshipper... Bob Fenner>
  Thank you in advance for your time.   
  Best Wishes,
       Barry Katz

Re: Banyu Biru in Indo.  7/10/06
Bob,
<Bar>  
  I don't know how much volume I will do.
<Mmm... there are definite "margins as function of volume" to consider here... Customs, air-freight, CITES permits... and much more are cheaper by far in greater/larger shipments/dealings>
I will be the first to admit that my shop is a hole in the wall, but contacting an exporter is related to my plans of shortly moving into a larger nicer retail storefront on a busy street.  I believe I can move the volume required especially since live rock can be put towards the minimum.     
  Also ordering direct will give me the pricing I need to compete on price as well as quality.
<Mmm... no, not necessarily so. The "becoming ones own wholesaler/importer" versus dealing through others... not what it is all cracked up to be... believe me. Delayed flights, large percentages of DOAs, systems filled up with unsaleable animals... and as you stated, little to no avenue for redress... You can read my further opinions here: http://www.wetwebmedia.com/AqBizSubWebIndex/bizlvstkfaqs.htm
and the FAQs files in this series linked above>
  If you know of any exporters you can recommend especially in Fiji I would be very grateful.   
  Much Thanks,
       Barry Katz
<I cannot emphasize this enough... Until you are really READY to take a full container (LD3)... forty or more boxes, do NOT embark on this possibly crippling practice. I do encourage you to contact Dave Palmer at Pacific Aqua Farms (near LAX) re transshipping five or ten boxes... this is a LOT of animals... may cost a couple of thousand dollars en toto... but is the best route for you to go presently. "Walk before you run"... I speak from painful and not self-experience. Bob Fenner>

Wholesale Business in Midwest Ohio?  - 06/30/06
Good morning Bob,
<Another hot one here in San Diego, Rob>
Hopefully you can help me out here. I might be crazy....
<I might be a butterfly/fish, dreaming I'm a petfish guy...>
I've been in the hobby for quite a while now and have really enjoyed it.
<Is a blast, eh?>
I have run a small basement hobby shop for a while and have expanded to doing some e-tailing.  Due to my size, getting quality live stock at a
good price is not easy.
<Yes... "economies of scale/s" definitely exist, impact here>
I have been dealing with wholesalers off 104th st with some success, but I feel better service is possible.
<Mmm, and worse if you catch my drift/plankton>
In central Ohio we have a decent amount of local fish stores, a few high end establishments.  With the retail market tapped out I started looking at
the wholesale market. There are a few wholesale locations in the near area; Dayton, Lansing, Michigan, Illinois and a few other locations.
While I have not visited all of these wholesale locations the few I have seem to be running a somewhat shoddy shop.  I feel with the right
relationships with exporters a higher quality livestock can be brought into this location.
<I am in agreement... though... see below please>
The main issue, is import locations.  To my knowledge Chicago is the nearest location live stock can be imported.
<This is correct... need Customs, brokering facilities and numerous International Air-freight flights...>
I heard a rumor that Detroit also allowed FWS imports?  Do you have any info on this?
<I don't know for sure, but have heard this rumor as well>
Am I completely out of my mind to think it would be possible to setup a wholesale location here that will cater to local retail outlets in the tri-state area?
<Is possible>
  Do you have any recommendations on importing? Dealing with customs brokers, freight forwarders?
<A proverbial "zillion"... Not an easy business to do, be involved in... I must (just cuz it's in my nature) hasten to mention a/the "Opportunity" costs involved in such an enterprise... that is, what one might otherwise do with ones resources (e.g. money, time, patience... and so much more). My fave way of putting this, "what else might you do" that would likely grant you as much/more "return on investment", "effort" with as little acceptable "potential for loss"... at least disaster-proof large losses?  This is a germinal question... I truly enjoy our interest, both hobby, business and scientific, but chose (decidedly, as in "nothing is decided till it's done", to go another full-tilt investment route (securities and real estate) and was able to "retire" (as folks say I now can't imagine having time for a job) back in '94 as a con/subsequent possibility... I have been a part of helping design, build-out, otherwise establish such wholesale facilities (and collecting stations, retail outlets...) around the world these last four decades... and so still have sensibilities re what is involved, the players, the relatively low ROI and high risks entailed... Is the potential for "fun", enjoyment, self-satisfaction "worth" the trials, noise, trouble of such an enterprise? Each/you must decide for yourself. I would (at this juncture) only wish that you engage yourself with full knowledge of what is entailed. I would definitely visit first-hand all the wholesale operations in the area... as well as those on 104th/LAX... for ideas on their set-ups, operations... I would read (thoroughly) the brief offerings on WWM's Aquatics Business subweb, detailing for yourself the "5 critical elements" (Go Rin No Sho)... and start looking for those key personnel, set-up, location, finance, stock/sources... as well as your "operations manual" of how you intend to do what you'll do...>
I plan on working on developing direct relationships with the exporters by visiting them each personally prior to selection.
<In their countries of origin... a good idea>
  Hopefully this will give me a small edge when it comes to the selection of livestock.
<A huge and necessary one... Plan on re-visiting them annually.>
Thanks for your time and I really appreciate your help.
-Rob
<Am very glad to help... Your and others success is critically important to me, my/our goals in aiding others in their respective success in our fields of interest, business. Bob Fenner>

FW Commercial fish DOA rates  06/14/2006
Bob,
<Jeff>
I look up to you as an industry icon!
<Heee! Thank goodness... someone shorter in stature than moi!>
I have a question. When receiving shipments from domestic (within the U.S.) suppliers of freshwater fish, what percentages would be normal in terms of
DOA and what percentages would indicate a clear out of the norm or atypical result due to netting stress, bagging, shipping stress?
Thanks,
Jeff
<What a good/difficult question... Well... let's see/state that with some "lighter" packing, preparation of livestock, such mortalities could/would be reduced appreciably. That said, there are going to be some incidental losses due to the vagaries of handling, collection... many variables. But how much is tolerable/acceptable? Many folks in the trade have a policy of shipping a few percent more specimens than ordered to make up for such losses... For others there is a contractual limitation, requiring calling, documentation, perhaps photographic evidence to verify substantial (whatever this is) losses for credit/replacement consideration. Okay, all this being qualified, I do think more than a few percent in any given number, species lost is too much. Large/r losses foretell more trouble coming... What's worse than "trying to sell out of an empty cart?"... having ones systems filled with up with obvious or not sick, unsaleable livestock! Anywho, "things" happen order to order, shipment to shipment, so tis necessary to be communicative (not the disease) and talk with your suppliers should there be troubles or no.
    Well, in retrospect, the question itself was rather easy... it's the response which is hard to understand. Bob Fenner>

Help Needed in dealing with wholesalers 5/14/06
Bob,
<Steve>
I am reaching out to you in hopes that you could provide some insight or direction.  I currently operate an "e-tail" business selling corals, fish and invertebrates.  I am facing two issues that if I can not overcome - I fear there would be no way to continue operation.  I am located on the east coast in Pennsylvania and am struggling to find quality wholesalers that will deal with me.  When I got into this business I promised that I would maintain the highest quality of livestock or I would not exist at all.
<Not an easy biz... a good, long "learning curve", small margins... and many marginal players...>
Unfortunately due to not having a brick and mortar location many of the quality wholesalers will not do business with me, which has lead me to deal mainly with transhippers.
<Can be a real proverbial "crap-shoot"... many long hours, highly variable vitality/survivability-mortality, quality...>
I am only able to obtain wild colonies which with methods for collection combined with shipping all the way from places like Tonga to Philadelphia international airport, there tends to be very high levels of loss - sometimes up to 2/3rds of an order.
<At times even higher...>
I would like to deal with wholesalers and perhaps even employ a jobber to assist in the selection of my livestock.  I wondered if you were aware of any that work with e-tailers?
<Have you tried FishHeads as a jobber? I would ask the folks at Sea Dwelling Creatures and Underwater World, Pacific Aquafarms... all in/about 104th street, LAX...>
I abide by any and all minimum order levels that a retail location would be held to.  If you could assist me in this matter I would be forever grateful.
Best Regards,
Steve Fauth
6 Feet REEF
<I do hope/trust these fine folks will deal with you (have known all for many years). Contact info. can be found in Buyer's Guides, the Net... am out in HI, away from my ref.s. Bob Fenner>

Wholesaler seeking info. re Sri Lanka supplier/s  5/11/06
Hello Crew,
I am a new owner/partner of an aquarium store and was wondering if any of you august personages have done business with or heard about a wholesaler based in Sri Lanka named Wet Pet International?  The name of the contact person is Shan J. Meemanage.  Any information you could provide would be greatly appreciated.
Thank you for your time,
Eric
Fishy Inc
Bay Shore, NY
<Mmm, they "come and they go"... am sending this msg. off to Anthony Calfo, who is on his way thereabouts for a consultancy job in the trade, in the hope/s that he will know more of this outfit currently. BobF>

Local SF Bay area wholesalers    5/3/06
Hi Crew,
  I am currently ordering my stock from LA, I have accounts with SDC and Quality, but I would like to order locally if possible. I am only aware of Pan Ocean, but I'm suspecting there may be others. Any input would be greatly appreciated. keep up the great work!
  Regards,
  Alan
<Am not familiar with sources in your area "well enough" to direct you. Do you have current editions of industry "Buyer's Guides"? You can order such, e.g., Pet Business Magazine's... via the Net. There are also possibilities, consideration due to considering transshipping with others in/about your area... Bob Fenner>

Statute (perhaps height?) limitations, retail ad. campaign idea to share, selection service sought for marines    5/2/06
Hello Mr. Fenner
    Crazy to think that someone of you statute will be actually corresponding with me!  :) :)
<Heeee!>
couple of things... but before background... am a LFS worker/manager in a salt only store.
1)   For the summer time slumps my company does a "frequent fliers club card" every $10 spent on livestock gets customers 1 stamp after 20 stamps $20 off any live stock... keeps profit margins and keeps customers coming back for more ... stamps that is :):) maybe pass it along.
<Neat. Will do>
2) My employer is currently seeking a cherry picker as the companies that we have been dealing with for 12+ years is not meeting the standards of our competition ... any personal contact info would be appreciated
sincerely
Brian Borate    
<Mmm... do you know the folks at Fish Heads? Bob Fenner>

Re: Marine livestock selection services    5/2/06
We do business with fish heads and they seem nice and selection is decent but not really as nice as a lot of things we see online and at other stores.
If you do know someone if I can be picky Id like someone who deals with MAC certified stock.  Love the boxes from F.H.
thanks for the quick response...
Brian
<Do you buy from Quality Marine? PAF? UWW? Bob Fenner>

Re: Marine livestock selection services  - 5/2/2006
our main wholesalers are Under water world, Exotic reef Imports, Sea Dwelling, Fish heads, ORA.
Don't know who PAF or quality marine are Ill look them up but just in case can you send some contact info?   thank you so much Bob and not just a
simple thanks a real one!  :)
Brian
<Mmm, both companies have websites... are located off of 104th near LAX... both good outfits. Bob Fenner>

Does SoCal have any good wholesalers? Is the Sky Blue? (AdamJ's much better title, resp.)  4/21/06
I do business here in Greenville, SC for the past 8 years I have  been in saltwater aquarium installations and maintenance, with only a few holding tanks to sell from.  My problem is that the suppliers that I deal with (Sunpet, in Atlanta, and Segrest Farms, in F) have been letting me down.  A quality shipment has been rare.  Maybe 10- 30% of the order seems up to par.
<Sorry to hear that.>
When I have gone in person to these wholesalers,  I always recognize that there are great finds, but these seem to be snatched up by the local stores who send someone in person, I guess before the shipped orders are filled.
<Usually the case.>
Are there any west coast companies that you can provide email, or phone #'s  for?
<Your in luck I am familiar with the Southern California Wholesalers (as I live about 5 minutes from  them) and they are among the best if not the best:
http://www.qualitymarineusa.com/home.html
http://www.waltsmith.com/
http://www.seadwelling.com/
-These are all located on 104th street off of aviation, literally across the street from LAX airport in Westchester/Los Angeles, California, contact can be made via e-mail through their web-sites.>
Any help is greatly appreciated
<Sure-thing.>
Keith
<Adam Jackson.>

I'm looking for west coast wholesalers or suppliers (Bob's go)  4/21/06
I do business here in Greenville, SC for the past 8 years I have  been in saltwater aquarium installations and maintenance, with only a few holding tanks to sell from.  My problem is that the suppliers that I deal with (Sunpet, in Atlanta, and Segrest Farms, in F) have been letting me down.  A quality shipment has been rare.  Maybe 10- 30% of the order seems up to par.
<Bunk!>
When I have gone in person to these wholesalers,  I always recognize that there are great finds, but these seem to be snatched up by the local stores who send someone in person, I guess before the shipped orders are filled.
Are there any west coast companies that you can provide email, or phone #'s  for?
Any help is greatly appreciated
Keith
<Sea Dwelling Creatures, Quality Marine, Pacific Aqua Farms, Underwater World... or a few good selection services would be my choices to try here. Their contact info. can be found on the Net, industry "buyer's guides". Bob Fenner>

Hawaii fish exporter   4/10/06
Greetings,
<And salutations>
I am writing to ask if you could possibly recommend a reliable exporter of
marine fishes from Hawaii. We would be very grateful for your help.
<I would contact Randy Fernley of Coral Fish Hawai'i here... I know him to be honest and competent. There are others: http://wetwebmedia.com/hifwgfaqs.htm>
Thank you and Best wishes,
Myra Ohara
Marine reef sea creatures jpn.
0262955567
<Bob Fenner>

Summat about possible thievery, opinions, the Net   4/4/06
BOB,
   <MICHAEL>
  This Is Mike Phalen from Aqua-Direct!! You should have gotten all the facts before you decided to place this info that's is below my message on the internet for the world to see!!
<... "It's the Net Mike">
In regards to allegations from Peter Savona this has been in court for 18 months now and Peter has shown the courts no proof whatsoever and has violated court orders about the proof!! He is notorious for frivolous lawsuits and has never really won a case yet!! He is not the guy he claims to be and quite frankly it is him trying to screw his partner and if you ask Walt he will verify Peter's behavior!!
  In response for your posting ,I now have no choice but include you in the case of Libel and Slander that will be in the courts real soon due to his posting of my picture on his website!! Not a very bright person!! You seem like a very intelligent guy so why would you not have wanted to hear my side of the story   first!!! I will be in further contact with you soon!!
<... please send along "your side of the story"... will gladly post. Bob Fenner>  
  Hi From Fiji
Dear Mr. Fenner,
Thank you for your kind words and support, and for such a prompt reply, sometimes I get the feeling of an orphan!.
I am originally from Malta, in the Mediterranean, I have been keeping freshies since I was 10, and when I migrated
to Australia I got seriously into marines, it was actually a spear fishing accident, I shot a small bottom dwelling shark
and when I started to clean it up, 10 pups with egg sacs popped out, so I quickly tired to setup a tank, of course not
knowing anything about nitrifiers etc, LOL, from there, to trickle filters coral and so on.
<Ahhh, a quintessential experience>
Somehow some years later, by which time I was a telephone linesman by trade, I landed a job as an aquarist at the
Underwaterworld at Manly's in Sydney, I was lucky to have a Boss that was a walking encyclopedia, Chris Warner,
and I learnt so much stuff from him, about a year later I also worked under him again at the Mooloolaba Underwaterworld
in Queensland for another 6 months, an even more interesting setup.
<Another fortunate series of incidents>
Since 1990 I got involved with Waterlife Exporters (Fiji) Ltd, becoming the second eldest company in our industry in Fiji,
the first is Tony Nahacky of Aquarium Fish, another extremely knowledgeable man, with incredible diving and collecting
ability, I then resided in Fiji permanently since 1992, and now am the principal owner of Waterlife.
<Tony is indeed an amazing individual, and a tremendous asset to the trade>
I'll be honest I came here to catch fish, but since Ocean 2000/SDC and WSI, it became necessary to export Live rock and
Coral or simply not survive, there was also the Segrest's for some time with Tropical Fish (Fiji) Ltd which went out of business,
their Pilipino divers did terrible damage to our fishing area, fortunately the reef has incredible ability to recover.
<Am familiar with these folks, troubles... am surprised you and I have yet to meet>
For some time I depended solely on live rock and dealt with a Mike Phalen, of Aqua Direct, he is what I think they call
a "jobber", ( I don't know if that is  a good or bad term in the USA, so forgive my ignorance), i.e. he has no facility etc.
Unfortunately he still owes us US$34,000.00, this nearly wiped me out, but somehow we survived.
<I... will make inquiries re this... It is my desire that the trade be rigorous in its dealings... and I do not condone thievery>
We have a 7000 sq foot building with three separate systems, fish coral and live rock, and we used to ship 4.5 tonnes
of live rock into LA for 4 or 5 years, and not to boast were told it was the best rock around, now unfortunately the price
war with my big competitors is so ferocious, and they have counterpart facility's in LA that support them, I don't, and
still have to freelance for buyers, and after being bitten three times in the US, I now require pre payment, and I can't get a
foot into LA!!.
<I am a huge fan of Fiji rock (and Fijians)... as you will find from my writings. And I can see from your website that you employ similar excellent practices in your dealings with local people, techniques of cleaning, curing. The LR product from Fiji is largely responsible for the growth, size of the hobby worldwide...>
I'm sure you must also know how complicated life has become for us with CITES, and the new quota system, between
you and I, it is really arbitrary, and it is really hurting.
<I agree... had a short conversation with Dieter Brockmann vis a vis Kirby's involvement in a writing project and the "evolution" of this bit of "law"... unserving to anyone>
The only consolation I have is that I brought in a consultant from
Australia 3 weeks ago, his name is Paul Hough, I think he has Dr in front, he was responsible for the Great barrier
Reef Aquarium in Townsville, and he also agrees that CITES is being rather heavy handed .
<We might start a club...>
We are kind of struggling a bit, I have been trying to sent up an ocean based coral farm, we have already spent around
US$15,000.00 on it, but somebody tried sabotage it, ( you guessed it, a competitor), it is a pity really because it is for
better sustainability, and a good education tool, specially since we are located in Suva, the capital. we will try to get it
going again once finances permit. Although I know that propagation is a buzz word, but I really am interested in it. I am
actively looking around for funding, and yes if you happen to know anybody or organization to apply to please let me know,
I do need the help, and would be thankful for any advice.
<Kudos to you and your company for seeing into the future>
If you do happen to come to Fiji, please do let me know, it would be wonderful to meet you,
Thanks again
Peter
www.waterlifefiji.com
<Will do indeed. Thank you for sharing your insights, experiences. I look forward to our meeting and chatting further. Bob Fenner>

Less veiled threats, no more facts  - 04/05/2006
BOB
   <Mike...>
  Not for nothing but is this all you can say about this!! Yes it is the NET as you put it but there are laws about what you can put up on it !!!
<Mike... what is it, factually... that you object to. I don't know you or the other person who sent in the original... Is it my stmt. re Tony Nahacky? I am not judging you or anyone... or identifying the stmt.s made by others as being truthful...>
I am not going to send you my side as you put because I explained that in the email about what he has done and I will not slander him in reply in order to play his immature game!!
<Okay... but this isn't useful data either. "Who said what, when...">
That would be the same thing he did !!  You need to ask your web designer about internet posting laws!!!
<Am not interested... have been about in the trade, self-employment, the Net long enough to know what needs to be known...>
  I am 49 years old and have been an aquarist/ aquarium curator/designer/ hobbyist for over 30 years and had one of the first reef systems in the USA many years ago!!
<"I am 53 and have been at this for more than forty...">
  Ask anyone in LA and although they might say I am tough to deal with, I am 100% honest but my NY Italian  upbringing  gives me the " No nonsense attitude" which is why I am doing well but have been burnt a few times myself!!
<I say "right on" to this information and attitude. I likewise have always dealt with people honestly, fairly and consistently. Not easy to do in our trade as am very sure you and I will agree>
This business has gotten way out of hand!!! "!!  You need to remove that right away and I will let it go but if not I have no choice!!  
<... am not sensitive to veiled threats... >
Regards
  Mike Phalen
<I don't remove material/s from our site w/o "good" cause... What is your gripe Mike? Specifically. Bob Fenner>

Ongoing: The trade, reality, the Net - 04/05/2006
Bob
   <... Mike>
  I am having a difficult time believing that you don't understand or if it is really you responding to this!! Maybe we need to talk about this on the phone!!
<No thanks>
  You don't seem to understand that you posted a slanderous accusation from Peter Savona on your website!!
<... we post most all... If I/we don't make the slander... please refer to people who have>
My threats are not veiled as you put it!! Do you not understand that is against the law both internet wise and legally not allowed? Is that really hard for you to see!! I don't have to really explain it further to you as you feel I have to!!  You have a slanderous item that needs to be removed, if you don't do it as you put it  that you won't then you will be held responsible!! You need to ask a lawyer about this so it doesn't go any further and some of your responses are very childlike and I am beginning to think it is not really you responding to this as the answers are very short!!   You are not allowed to just put whatever you want on the internet!! Do you not see how this attacks my character and good name along with my business?
<Mike... address the facts please. If you feel you have been slandered... please show me where. So and so states something about so and so... if it's not factual, I/we will gladly post a rebuttal. I am not "taking sides", saying you/he/anyone is at fault. I simply don't know>
  Or are you trying to help Walt too?
<...?>
He is constantly running his mouth about me to the wholesalers in Los Angeles with out any provocation whatsoever!!!
<Facts please... not hearsay>
Only because I stopped him and Tim from trying to screw a exporter there who barely has $$ to survive each week!! I was there when it happened in Fiji so I know it first hand!!!
<Will cc Walt Smith here re>
  I am the one who put an end to it and will do so to anyone else that feels that its a common practice in this business to make others suffer!!  There are way too many thieves that are allowed to practice in this business unnoticed or allowed to change their company name and do it again to others!!!
<Bingo! You state the reason/s for my putting in the resources for reproducing others input here>
I am in the process of putting something out along with a black list with proof of ill dealings!!!  As far as Peter is concerned ,I will say this !! I have proven 3 times to him that I don't owe him money and according to his site and the way I paid him why would he allow me to owe him for 2-3 shipments!! makes no sense to anyone!!!!
<Do you really want to discuss this? I can relate many such "multiple transactions" where folks have stolen, continue to steal from people in our trade... sad but so>
I am not trying to make any enemy's in this business, you included, so why not be fair to me!! I will say no more because I don't know if you might actually be questioning me for Peter's sake
<Not for anyone's particular "sake", but alls>
and I would appreciate you being a little more humble in your responses please!! If you review the last email you will see the 1-2 word responses seem like your
trying to outdo me for some reason!!
<Also not interested>
Anyway I would appreciate very highly if you can remove that info from your website within 7 days ,it serves no purpose but to hurt me and help Peter!! I can't allow that for business purposes which I am sure you understand!!
  Respect me as I respect you!!
<Please send along a/your definition of "respect"... your threats are less bilious as time goes on, but still...>
     Regards
  Mike Phalen   
  Ps Why was the response from crew and not your email?
<... Don't know. Found it here? Mike, unless you have something substantive to state, please don't write me. Bob Fenner>

Marine exporters worldwide   3/15/06
Hi Bob
<Derby>
Long time no see! Remember this is Derby of DerbyAqua (HK) and we had been some chats in the email.
We have been in this business for over 5 years now and we open another shop "BrianSealife" now. We have many potential buyers but unfortunately we cannot find good enough fish for them. So that I would like to have your assistance to suggest me the suppliers of the followings:-
fish:-
Holacanthus limbaughi
Holacanthus africanus
Holacanthus clarionensis
Desmoholacanthus arcuatus
Chaetodontoplus conspicillatus
Genicanthus personatus
Genicanthus semicinctus
Centropyge resplendens
Centropyge boylei
Centropyge hotumatua
Centropyge nahackyi
Centropyge jaculator
Centropyge debelius
St Paul's Rocks Queen Angels
Chaetodon falcifer etc....
Suppliers of marine ornamental fish in the area:-
Oman
Christmas Island
Vanuatu
East, South and West Africa
Mauritius
Madagascan
Mexico
New Caledonia
St Helena
Isolated Island in the Pacific   etc
Your assistance to this matter is very much appreciated.
Best regards
Derby
<Are you folks members of OFI? http://www.ornamental-fish-int.org/data-area.asp?aid=11492&gid=4838
I would join... peruse their member list for contacts... get on out to Interzoo (coming up in May), and Aquarama in Sing., in the intervening years. Hope to see you there. Bob Fenner>

Re: exporters worldwide   3/16/06
Hi Bob
Many thanks for your prompt reply.
I'm not the member of OFI. I have browse the sites already for times but non the information of my expected. You know that all my requests are hard to find species. So I would like to have your assistance. Many thanks.
Best regards
Derby
<Unfortunately I don't know you well enough to refer you to friends/associates in the trade... Hence my suggestion for you to come out, join us at the international meetings. The animals, locations you list are "all over the planet"... no one supplier will be able to offer you these at competitive pricing... Bob Fenner>

Local Live Fish Supplier  - 2/15/2006
Hello Bob:
Again I want to express my appreciation for all the information you have made available. As my business has grown I have often used your WWM as a
great reference as well as your articles and books! Last I wrote you I was looking for a few more local suppliers for Live Marine fish. I am already
hooked up with SDC and others in Los Angeles ( mostly great! ) though would much prefer to hand pick my fish when possible.
<Agreed, much better>
You mentioned ( fish heads) which apparently is not near us at all as once thought. I am in Northern California near San Francisco. ( Bay Area ) I am only aware of Pan Ocean (
The first company that would not deal with me as I do not have a retail storefront )though I know there are several others around. I have had little
success finding them. Checking the Yearly Pet Guide, only listings etc. .  If you could do some checking or direct me this would be so helpful.
Sincerely, Jonathan ( TDP )
<Mmm, I will BCC them here. I don't like to give out folks contact info. unless they specifically say so. And see if they are looking for another customer. It might be time to co-op, "piggyback" your orders, possibly overseas, with others in your area. Are you friendly with a store front operations? Cheers, Bob Fenner>

Saltwater only fish store  ... livestock and much more to go 2/13/06
Hello crew,
   <Tom>
  I have been a fan a long time.  I think I may be ready to take the plunge into a saltwater only fish store of my own.  I live in the Cleveland suburbs and believe fish store resources are severely lacking around here.
   <Not for the feint of heart/conviction... or unprepared>
  I was hoping you might provide some information on wholesalers etc.. in the Cleveland area.  Also, any other info you feel might be pertinent for my geographic area.
     Thanks
  Tom
<Don't know of any in your area... All livestock transits through Customs facilities... mainly Los Angeles, New York, Miami... hence, most dealers', facilities are clustered about these... Do take a read through the materials posted on the "Aquatics Business" subweb on WWM... much to know before you go... spending money here. My "five critical elements of retail" are of use. Bob Fenner>

Interest import your marine fish   2/8/06
          Dear Sir/Madam,
   <Hi there>
  Hi ! How are you? I am really interest for the Marine fish, so would you mind to give me some details of your company, shipment details, Price list for the fish and the fright charge for my reference.
   <Mmm, we don't do this. I would try the OFI company listings>
  My details as below if you have any of the information, pls. also fax or e-mail to me.
  Desmond Ng
  Fax : ( 852) 2341 7508
     Thanks for your attention,
  Desmond Ng
  Man Hoi ( HK ) Aquarium
<Bob Fenner>

Your WWM Rocks! Looking for hand-selection service, marine livestock  1/13/06
Thank you! Thank you! Thank you!
I will be contributing!!!!
<Me too... daily>
I have been sitting here for the past three hours  since I happened onto it & am Loving every moment!
<Wowzah!>
    Questions: Several years back I was ran a successful Tank Rental & maintenance Service north of San Francisco. I often drove to the SFO area &
hand selected my fish!
    Now finally eleven years later as I get back into this business which is really what I have wanted to do for so long as it is  "what I Love"
I am a bit lost? I have kept up on most everything as I own several systems myself but all the places I used to buy fish from are long gone and all my
research directs me to Los Angeles   ( Sea Dwelling.. Underwater.. & Quality etc.... )
Are you aware of Anyone up here still holding , importing or distributing marine fish?
<Yes>
#2 If not would you suggest hiring someone to hand select fish for us or just trust the machine & have shipments sent to us blind?
<Mmm, there are such selection services still about...>
Also any recommendations of specific companies which have ethical practices or are best to deal with!
<The three companies you mention I am very familiar with... are excellent>
I know this has been answered before but, it has been a couple years & maybe your advice has altered?
<No my friend... same folks/friends involved... still honest, competent>>
My Sincere Thanks, Jonathan Comras TDP
<My similar welcome. Bob Fenner>
Mmmm, have you tried Fish Heads? What are you looking for specifically? BobF>
Good morning Bob:
I am looking for fish exclusively.
Thanks, Jonathan
<Mmm, I would try Fish Heads... or make a firm deal with someone specifically at WM, SDC, UWW to hand-pick yours... BobF>

Indian FW Livestock Breeder/Supplier  1/4/06
  Dear Sir,
   <Hi there>
  We would like to introduce our self as a breeder or cultivator of different kinds of fresh water fish, based in Kolkata (India). We have our breeding center on various districts of West Bengal depending on climatic conditions for proper breeding and high quality.
     We would like to know your requirements so that we can send you our detailed rates and broachers for export from India. Our port of loading is Kolkata (CCU).
   Thanking you and aiming our best services always with an anticipation of your prompt reply.
     Yours Sincerely,   
  Ayondeep Ganguly
<We don't sell livestock... or anything else for that matter. But will post your company's offers, URL if you'd like to send this along. Cheers, Bob Fenner>

Acanthastrea Lord's  11/10/05
Hello -
<G'morning>
I have a small business in Chicago, IL USA and was looking to import Acanthastrea lordhowensis like the pictures I have attached. I was wondering if you could help me or point me in the right direction.
Thank you,
Michael Kleist
Dark Lord Coral Company
<Mmm, how big an operation are you? That is, how many pieces, boxes can you accommodate, afford at a go? If not many (not ten boxes, five thousand dollars...), I'd buy these from the "usual suspects"... Quality Marine, Pacific Aqua Farms, Sea Dwelling Creatures... others in Los Angeles. Bob Fenner>

HI exports, interesting translations 11/3/05
Hello: me gustaria to contact a business of Hawaii (Island Marine Exports )
<<"Hello, I would like (know how) to contact a business in/of Hawaii, Island Marine Exports.">>
<Mmm, you might try: 
Email: hitropfish@hawaii.rr.com  
Island Marine Export Ltd. 
Tel: +1 808 328-1898 
Fax: +1 808 326-2528. 
Ocean Fish of Hawaii 
Tel: +1 808 929-8294>
or to another business that export fish since that pies. 
<<"Or another fish exporter/business to export fish of the same type and species.">>
do not I find this data in it paginates.  pardon by speaking badly the groins. Many thanks
<<"I cannot find the data as it paginates.  Pardon me for speaking through my.. ar**?" Not so translatable.  Marina>>
<I would also search through OFI: http://www.ofish.org/mainpage-banner.asp?aid=9580&gid=4790  

Shipping question 10/28/05
Hello,
<Hi there>
First of all, thank you for reading my question and giving me so many advices 
<much advice> 
in the past. I am opening a new business and I'm planning to import corals and fishes in small scale (10-15 box). The problem is that the supplier that I found (From Bali, Indonesia) never shipped this far before (To Toronto, Canada) and they asked me whether to use any special method to deal with the winter condition in Toronto (It should be between 3-6 Celsius when the shipment arrive).
<... need to pack light (less animals, more water), use heat packs...>
Could you please tell me how does it usually done when shipping livestock this far away (we're talking 36+ hours).
<Can be done>
I suggest them using a heat pack (Heat source 35+ or 60+, which one do you think is better and how many should be used in one normal sized Styrofoam box?),
<They should ask about... their competitors re what make/model of heat packs they have, are using... some are better than others... I would use at least two pieces per box, on top of newspaper, on top of the bags... all individual bags sealed in one box bag. They should "practice" with a given volume of water, time (36 hours) in a refrigerated setting to see how this works out>
but they told me it may overheat the box since the weather in Bali is relatively hot already. I already read the information about this heat pack and it mentions that the heat pack will heat up to 130 degrees! I'd like to know what will the temperature be inside the box if it is placed on the lid of the box and double wrapped with newspaper. I would really appreciate your help on how to ship livestock this far and dealing with different weather condition. Thank you very much for reading my email.
Thx
Jony
<Only way to tell is to experiment... try a given number of heat packs under similar timed conditions... Bob Fenner> 

Quarantine and Copper - PLEASE Stop Sending Emails in html!!!! 10/25/05
Hi,
I have a two part question for you guys. The first is about quarantining using copper. I know that a quarantine tank is helpful to fish because it allows them to adjust to captivity in a controlled peaceful environment. It also allows them to treated for parasites separately from the main tank. 
But what I don't understand is why you should not immediately place the previously infected fish in the main tank after two weeks of being in copper. It seems to me that this would be the only way to insure the fish is disease free if your copper levels were at therapeutic during the transition. And by leaving them in the quarantine tank after bringing down the copper would allow the fish to potentially be reinfected without notice. 
Could you explain to me why this isn't recommended?
<Brandon, it takes anywhere from 21 to 28 days (depending on temperature) to completely eradicate a parasitic disease. During this time copper levels must be maintained. A fish may appear to be cured, but there may/will be hundreds of cysts laying on the bottom waiting to hatch. The cysts are unaffected by copper until they hatch. At this time they will need to find a host quickly. It is at this stage that we want to destroy them. Once embedded in the skin of the fish the copper also has little or no effect.>
The second question I have is do you know what the name of the marine livestock distributor is around Florida? I'm starting a store up and the only wholesalers I can find is on the west coast. If you're not sure of the name in Florida, could you direct me to a link that lists livestock distributors?
Thanks, Brandon 
<Bob/Marina, can you help here? James (Salty Dog)>
<<These lists are not usually available to the public, and many shops won't share this information with competition.  Has Brandon tried asking the distributors on the left coast who they know on the right coast?  Justin may also know better, I believe he's a Florida guy.  MH>> <<<Look in the Miami Yellow Pages... can find in large public libraries... call Millie at All Seas there... BobF>>>

Marine Wholesaler trouble  10/6/05
Hello,
My name is David, we are wholesalers here in Costa Rica Central America, and in the past months we have had difficulties importing fish from the USA.
We use to purchase in Bangkok fly to USA and have delivered here, and like I said we had difficulties with the company that did this, now we are looking for other options.
Please send me info and a phone number were I can call you.
Thank you.
<How might we help you here? Are you familiar with the OFI? I would check through their directory re dealers. Bob Fenner>

Sell soft corals  9/11/05
                                             Cirebon city,
we are from Indonesia, in west java. we want to sell many kind of soft corals. If you interesting to buy, you can call to my email : valerian@indosat.net.id
thank you.
                                             VALEN AQUARIUM
                                                    GUNAWAN   
<Will send your note along, post on WWM re. Bob Fenner>

ZAINAB aquarium 7/7/05
Dear Sir,
     We are Aquarium plants sellers from West/Africa,
We exporters Anubias plants, Bolbites heudilotii, Tiger Lotus Bulbs, And Crinum natans Bulbs,
We want to send our Price List to you if you could accept shipment of Aquaticum plants from us in Sierra-Leone,
We await to hear from you the soonest,
Best regards,
Zainab, (miss)
<We don't sell livestock, but will post your address, URL if you have one, for others to find. Bob Fenner>

Quality Marine 7/4/05
Dear Mr. Fenner,
<Roberto>
I am Roberto Lara, from Manila, Philippines. I was searching the web for fish importers in the US and found this website. I and my partners presently own a facility in the Philippines that deliver about 36 boxes a week of saltwater fish to Philippine exporters. We however would want to be able to ourselves export directly to US importers.
<I see>
I read in your article about Quality Marine. Is there any way you could help us hook up with them i.e., QM's telephone number or email address? WE offer only quality saltwater ornamental fish and are willing to guarantee a 5% (DOA) mortality rate upon arrival in the US. Our group includes the ONLY Philippine licensed marine veterinarian as well as a well-known and respected supplier of all marine products. We are also willing to make a test-shipment at our expense so that our potential customers may evaluate our capabilities and the quality of our fish.
It would be sincerely appreciated if you could find the time to respond to this email. Thank you and God bless.
- ROBERTO LARA
  Manila, Philippines
  (632)6365826/6365832 (office)
  (63917)8954444 (mobile)
<I will gladly send your note along to Chris Bruenner, owner/operator of Quality Marine. Bob Fenner>

From Indo. to the U.S.... learning the freshwater livestock biz 30 Jun 2005
Hi Bob,
<Nicky>
I have got you mail at wetwebmedia.com, and I hope it is OK to email you for questions since you are quite an expert in the fish industry. My name Nicky Ferdyan.  My parents own a freshwater fish farm back home in Indonesia (a pretty big one).
<Ah, which part of Indonesia? On Java, about where?>
They have quite numbers of species including the rare ones.
So far their business is limited to supply only to local exporters. They know what kind quality fish that the exporters want. Since I am in United
States, they have been urging me to learn how to sell our fish here. Now since they are farmers they can really compete with the price. Do you have
any advise where I should start from?
<A Big question... I would start with talking with a friend of mine (who called "out of the blue" last night), Steve Lundblad of Dolphin International, the premier supplier of freshwater livestock in this part of the world. Their site, contact info. here: http://www.dolphin-int.com/>
I have no clue at all. I am thinking of getting my import license, and import the fish my self but where do I sell the fish?
<There is a huge number of issues to address here. I strongly encourage you NOT to proceed until you've worked with some other businesses here in the States... For one, there are some folks that don't pay their bills... For two, there are numerous laws one must be aware of, documents to file, arrangements with airlines, likely a holding facility (even if you're just transshipping) to build out... I'd "get your feet wet" on other folks time for now>
This very risky. Anyway Thank You for reading this email, and looking forward for the reply.
Nicky Ferdyan
<Do call Steve... ask his opinions on how to proceed, ask where you might work for a few months. Bob Fenner>

Fish Breeding Business... you've come to the right crewmember
I have been searching all over trying to get information about starting a wholesale freshwater fish breeding business.  Could you direct me to where I might locate some information? You seem to have all the answers. Thanks for a very informative site!
>>Stacy,
Not sure what species you are planning on breeding. Because of the costs involved few species are worth breeding for a profit in North America. The  thing to start with is to identify what species you want to breed, and check to see if you can produce them at a competitive price. You will compete with places that have free heat and very cheap labour, mostly in Asia. So it is not easy. Some larger cities have a good market for locally raised angelfish, but unless you are able to produce large numbers and sell for cheap it may cost too much to heat the place and provide food and labour for your "product". Good Luck, Oliver

Coral color change and Etail advice 4/28/05
I bought 3 blue ridge corals. At the time of purchase they looked baby blue, but now they are turning brown. Are they dyed? I sold one of them to someone because I had 3, and they were furious with me when they received it. They said it was totally brown. Mine in my tank looks brown over the top and blue underneath. They were all blue when I bought them. I refunded the money because they think we did it on purpose and threw a terrible temper tantrum.
<I don't think these corals were dyed. Blue ridge coral never has blue tissue. It is always light to caramel brown. The skeleton is blue, so I suspect you saw some blue skeleton that was visible where tissue died.>
We're trying to get started in a saltwater online business. We have accounts with Sea Dwelling, Underwater World, Segrest, and many others. The quality really varies in what you receive.
<This is absolutely true. It takes time to build good relationships and to learn what each supplier does best. Hiring a "jobber" to go in person to pick your animals helps a lot!>
For dry goods we have champion lighting and a few other but I don't think they offer very good wholesale prices. Any suggestions on dry and live good suppliers? 
<You are dealing with some of the biggest already, but you may want to check Custom Aquatic for dry goods and Quality Marine for livestock (there are many others).>
Also, we have tried no ick and kick ich for marine ich. Do you have any recommended brand? We have ordered more UV sterilizers.
<The drugs/chemicals in No Ick and Kick Ick are not effective at the recommended doses. UV is the better solution in a commercial setting, however proper FW dips on arrival and quarantine are the best way to prevent outbreaks. UV is only effective when they are kept clean and the lamps are replaced often (every 6 months).>
We got some corals in such as blue carpet and bright pink finger leather sold as purple hairy finger leather, and I\u2019m sure they\u2019re dyed because the water in the bag its colored! How long will the color stay in the coral will it fade soon? <The blue carpet is probably natural, but the pink leather is very suspicious. On future orders, tell your wholesaler that you won't accept dyed animals! The dyed colors usually fade fast, and the dyed animal often dies. Keep an eye on it so that it can be removed if it starts to fall apart.>
I wouldn't want to sell something and then have a customer get furious, because some people are less than understanding. I want to try to have the best quality I can have and represent it honestly. Thanks. Any ideas and links to point us in the right direction are very much appreciated. Thanks again. Your site has got to be one of the most informative on earth! Right up there with an encyclopedia! 
<Glad you appreciate the site and more glad that you have a desire to run a stand-up business. Beware that this business is very difficult, even for very knowledgeable and experienced people. Please do see here: http://www.wetwebmedia.com/AqBizSubWebIndex/Biz%20Index/Biz%20index.htm for good information about this business. Best of luck. AdamC.>

HI livestock sources
Thanks Bob
<Welcome>
I once had a male Bellus with a similar problem, but after 3 weeks it disappeared ( the illness, not the fish)   Wasn't too worried as I get them
locally at 3 bucks each.
<Cha-heep! Sometimes these encysted worms do just dissolve>
BTW   I used to get great service from Yankee Divers, but Ken has sold up now.   I am now looking for a really high quality supplier who can provide 50 box shipments at least once a month.  My shipments are not just for Yellows and Flames, I always need Griffiths, Goldflake, Tinkers, Declivis, Black Tangs, Bandits etc
<You might try Randy Fernley at Coral Fish Hawaii on O'ahu. Bob Fenner>
regards
JD

HI sources
Hi Bob
<JD>
Did the search, but didn't come up with the number. Came up with 3 other numbers, one is Yankee Divers with whom I had great shipments every 2 weeks until he sold up recently.  Steve/Mr. Fish phone keeps going to answer phone....am waiting for some details from Island Marine.
<Keep trying him... great fish>
Would still like to get hold of Randy, as he is mentioned so often on your site.
<Sorry re... I was out for biz this AM and did look up his/CFH number in an O'ahu directory: 808-488-4401>
Will you be at Aquarama in Singapore at the end of next month??
<Yes... we're planning on just the two non-public days to attend, the 26, 27... and I think staying out on Sentosa Island. Hope to see you there. BobF>

Business up soon
Thanks Bob,
You did not sanction me asking a couple of questions.  I am taking the freedom here to do it anyway, so you can just ignore me and I apologize.
1. I am looking into shipping the best way possible and wonder is there really any reason to blow oxygen into the shipping bag for corals? I have shipped successfully before with just air.
<There are a few very good reasons to use oxygen... the animals use such in the dark, and it really helps with pH stabilization. Short answer, I would definitely use oxygen...>
2. Do you have any wholesale contacts you might want to send me to? The trend is against ecommerce only stores on 102nd street, but I have to start somewhere.
<Mmm, I would definitely make friends with the folks there... particularly SDC, PAF... but otherwise, I don't actually know other folks looking for business/distribution of your sort. BobF>

FISHY BUSINESS?
I would like to breed my freshwater tropical fish but don't know were to sell them. Could you please help?
< The first place to start is the store that sold you the fish initially. If they will not buy them back then they will usually suggest a trade in. Then try the other stores in your area. If you are breeding cichlids then the American Cichlid Association (Cichlid.org) offers a publication where members can buy and sell cichlids. This service is free to members. Local aquarium clubs usually have fish auctions where they will take a certain percentage of the auction fish proceeds. You could ultimately start a web site and offer your fish for sale there. This has become very competitive lately but still worth a try. Look at Aquabid.com. Here you can put your fish up for auction to people all over the world. Be prepared for some shipping.-Chuck> 

New stuff! from Eric at Sea Dwelling Creatures
Hey Bobbie!
<Eric>
We are getting some really cool stuff.....please try to find some time to browse the website http://www.seadwelling.com and check out the photos.
<Very nice... are those Dottyback species new tank-raised varieties? Your site is fab and continues to get even better. Cheers, Bob Fenner, in Quito, just back from diving with friends in the Galapagos (one, Marty Beals, from Tideline, around the corner)>
Come by soon.
<Will do so... hello to Scott and Bob!>
Eric 

Brazilian Saltwater Angel Distributor 
WATER BLUE CO., LTD
Praia de Itapoã, Rua C14, Salvador, Bahia.
Telefone: 71 - 22462537
Dear Importer ,
I have obtained your e-mail address on Internet. WATER BLUE Co. is the largest exporter of Tropical Marine Fish. Located in Salvador, Bahia on coast [of] Brazil, our Main Fish Facility is fishes [we] are catching on region [of] Angels of Brazil. We can ship to Japan, Singapore, US and Europe. Can you tell me if you are wholesaler/Distributor or Public Aquarium? Can you please send me you complete address, tel./fax numbers etc?
Thanks and kind regards,
Dinorio Machado
Manager
<We are not sellers of drygoods (other than the books we produce) nor livestock, but will post your message, email address and URL if you have one, would like... on our site. Bob Fenner>

Just to let you know!! Re: Songnam co in Vietnam
Bob
Just to let you know, Songnam co in Vietnam are crooks!!
They took $2000.00 from me and sent dead or dying clams to me(200) and promised to replace them!! I have been getting emails for 4 months now with excuses!! I don't recommend you tell others about them!!
Mike Phalen
Aqua-Direct
<Thank you much for this Mike... As you likely or will know I am a BIG fan of stamping out crooked practices, people in our trade. Bob Fenner> 

Songnam... another data point... Crooks and/or Incompetents
Bob
You might want to take these guys off your list here!! They do not have a clue about collecting or shipping and sent me $2000 of dead clams!! They rip the clams from the rocks and they die!! I would not recommend them to anyone!!
Mike
Aqua-Direct
Giant clam source
Dear Sir/Madam,
<Hello to you>
We are from SongNam Co., LTD in Vietnam. Our company specializes in supplying kinds of Tridacna, Crocea, Maxima, Squamosa..that have two main colors :green& blue. Besides we have a lot of Marine Fishes, Soft Corals anemone, live rock, sea-star &trifling-coral-Trifling-coralish used to filter water in tank At present We have a large farm to be located in a Island. We can supply them with the large quantity, beautiful color &strong. If you need to buy them, please contact us by mail: info@songnamco.com
Best wishes to you
<Thank you for your note. Will share, post on WetWebMedia.com. Bob Fenner>
Huy Khanh
<Thank you for this Mike... will accrue. BobF> 

Victor from VM Aquatics Says, "Hi Bob"
Hi Bob,
<Victor>
This is Victor Loo here from VM aquatics. I wanted to get in touch with you but I have seemed to misplace your card. Could you please send me your telephone number, so that I may give you a call later d